Privacy Policy

1. Introduction

From Your Agent LLC ("Company," "we," "us," or "our") operates the From Your Agent platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, brokerage name, real estate license information, and profile photo/logo.

Contact Data You Upload

You may upload contact lists containing names, mailing addresses, and other information about your clients. This data is stored securely and used solely to fulfill your postcard mailing campaigns.

Payment Information

Payment details (credit/debit card information) are collected and processed by our payment processor, Stripe. We do not store your full card number on our servers.

Usage Information

We automatically collect information about how you interact with the Service, including pages visited, features used, and campaign activity.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your postcard mailing campaigns
• Verify and standardize mailing addresses (CASS certification)
• Process payments and send billing notifications
• Communicate with you about your account and campaigns
• Respond to your inquiries and support requests
• Detect, prevent, and address fraud or technical issues

4. How We Share Your Information

We share your information only in the following circumstances:

Service Providers

We share data with third-party service providers who perform services on our behalf:

• Lob — for postcard printing, address verification, and USPS mailing
• Stripe — for payment processing
• Supabase — for database hosting and authentication
• Vercel — for application hosting

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

We do not sell your personal information or your contact data to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS/SSL) and at rest
• Row-level security policies on database tables
• Secure authentication with session management
• Role-based access controls separating agent data

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your account information and contact data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data and contact lists within 30 days, except where we are required to retain records for legal or accounting purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your contact data
• Opt out of marketing communications

To exercise any of these rights, contact us at support@from-your-agent.com.

8. Cookies

We use essential cookies for authentication and session management. These cookies are necessary for the Service to function and cannot be opted out of. We do not use third-party advertising or tracking cookies.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@from-your-agent.com.